We stand behind the quality of our products and guarantee our workmanship. Any
defects or errors on our part will result in a replacement at no charge. We typically do
not accept returns due to user error such as incorrect selection of sizes, designs,
To be eligible for a refund/replacement, please note that:
Customers have 14 days from the day they received their item to request a replacement or refund.
1. Refunds (if applicable)
We are committed to providing you with the absolute best products, and it’s our
responsibility to replace your item(s) for any of the following reasons:
– The product is flawed
– The print quality is poor
– The product you received is different from the product originally represented on our
Please email us, provide a photo of the product you received along with detail shots you
wish to include. We need these information’s as proof to look into a replacement and
prevent future errors. Our customer service team will review your claim. If your claim
is approved, we will provide you with a replacement free of charge.
If you would like a refund instead of a replacement, our customer service team will
review your claim. If your claim is approved, we will provide you with a return address.
Customers are responsible for return and exchange shipping rates. Please allow 3-5
business days after your return is received for a refund to appear in your credit card
or original method of payment. Any unauthorized returns, or returns of items that are
washed, worn, or damaged will not be eligible for a refund or replacement, and the item
will be forfeited.
2. What do you need to do in exchange for a replacement or refund?
+ Package the product you receive.
+ Send it to us at:
Email us: [email protected]
Address: 8457 Bay Dr, Spring Hill, FL 34606, US
+ Send 01 email to us in the [email protected] With the
subject “Request exchange or refund” and content is describe the problem of the
3. Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact
your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please
contact us at [email protected] .
4. Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be
5. Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for
the same item, send us an email at [email protected] Our customer
service team will review your claim. If your claim is approved, we will provide you with
a return address.
If the item was marked as a gift when purchased and shipped directly to you, you’ll
receive a gift credit for the value of your return. Once the returned item is received,
a gift certificate will be mailed to you. If the item wasn’t marked as a gift when
purchased, or the gift giver had the order shipped to themselves to give to you later,
we will send a refund to the gift giver and he will find out about your return.
If your claim is approved, we will provide you with a return address. You will be
responsible for paying for your own shipping costs for returning your item. Shipping
costs are non-refundable. If you receive a refund, the cost of return shipping will be
deducted from your refund. Depending on where you live, the time it may take for your
exchanged product to reach you, may vary. If you are shipping an item over $75, you
should consider using a trackable shipping service or purchasing shipping insurance. We
don’t guarantee that we will receive your returned item.